Tuesday, October 7th, 2003

I’m at the store when a male customer returns 3 movies. He says they’re all very late but he’s not going to pay the late fees. He also says that one of the DVDs, Gangs of New York, is cracked and he’s not responsible for it. As he starts to leave, I stop him and tell him we can work something out. I enter all the items into the computer and start making adjustments to his late fees. It comes out to $70.35. He gives me $71 and tells me that he’s not planning to come back.